The Government advises wearing a face covering in all indoor spaces where you come into contact with people you don’t normally meet. We therefore advise visitors to wear a face covering in all indoor spaces (unless exempt). This includes animal houses, through-ways and toilets as well as our retail buildings.
Please see our map for more information.
We are asking visitors to pay by card whenever possible, and some areas are operating on a completely cashless basis, this includes our catering outlets.
Your booked time, is your arrival time at Wild Place – but you are free to stay as long as you wish until closure.
Please note: Wild Place Project closes at 5:00pm. Bear Wood closes at 4:00pm.
Unfortunately you will not be able to redeem gift vouchers or complimentary tickets online at this time.
Please arrive at admissions with your complimentary ticket and a member of the team will look after you.
If you are coming with complimentary tickets in a group of more than 10 people, please contact us in advance by emailing firstname.lastname@example.org with details of your voucher/ticket and your preferred time and date of visit.
Please be aware that the number of timed tickets available is strictly limited, and we are unable to process requests at short notice, so please contact us well ahead of your preferred date.
If you are an Annual Pass Holder, Corporate Member or Dual Member we advise you to book your timed entry slot online and bring your Membership Card or Annual Pass.
A limited number of tickets are available at timeslots each day, and so we are continuing to recommend booking in advance to avoid disappointment.
A dedicated Members booking page is available here.
Unfortunately we cannot guarantee entry if you do not prebook your timeslot.
Please make sure you have the Annual Pass numbers for all your group before starting to book your tickets.
If you don’t have the Annual Pass numbers of those you’re trying to book for, please email us on email@example.com. To help us process your email quicker please send us the full names of all Annual Pass Holders, and first line of your address. This helps us to find the numbers you need.
We are receiving a high number of email enquiries, and are responding to them as quickly as we can. Thank you for your patience and understanding.
Please do not ‘hold’ a time slot by buying tickets and then asking us for a refund after you have all the Membership numbers you need.
Please only book your timed entry slot once you have all your Membership numbers.
Our tickets are non-refundable.
Yes, we ask that you turn up for all your booked slots. If you book and do not visit then you are unfortunately stopping others from visiting and limiting the revenue we can generate to care for the animals and carry out our conservation work.
Due to the number of enquiries we receive, and the need for our team to welcome and manage visitors on site, we are currently unable to move bookings to an alternative date or time.
Our tickets are non-refundable and we won’t issue refunds if the weather is 'too wet, cold or hot'. We are confident that you can have a wonderful time, whatever the weather!
All of our animals have off-show areas they can access at any time if they wish, so we cannot guarantee that you will see a particular animal. If you cannot see an animal first time round, we recommend that you pop back later to see if you can spot it then.
We ask visitors to arrive at your allotted time slot – you can arrive any time within the slot, but not before or after. If you arrive at a different date / time from your booking and allocated timed entry slot, we are unable to allow people to enter with tickets for the wrong date or time.
Yes, the shop will be open.
Please check the information on the arrival board for details on which food locations are open.
Courtyard Cafe (takeaway)
Our cafe offers Rainforest Alliance coffees and Fairtrade teas as well as luxury hot chocolate. There is a choice of sandwiches, bakery goods, dairy farm ice creams, and light bites for you to take away and enjoy!
Basecamp Pizzeria (open during school holidays and weekends only)
Enjoy a freshly-made delicious pizza, choose from a fantastic range of sides, plus scrumptious dairy farm ice cream. We also serve cold alcoholic and non-alcoholic drinks. For the summer holidays we are firing up the fire pit BBQ, offering burgers and hotdogs, so there is something for everyone.
Basecamp Pizzeria is near Bear Wood and offers our customers a great view of the cheetahs’ exhibit. Sit back, enjoy your food and watch our three cheetahs explore.
Located near the Giraffe House, the Bénoué Kiosk offers a selection of sandwiches, confectionery, hot and cold drinks to enjoy whilst you marvel at our giraffes, zebras and elands.
Bearies & Nuts Ice Cream (open during school holidays and weekends only)
Enjoy and cool down with delicious ice cream sundaes and soft-scoop cones at the end of Bear Wood.
Marshfield Ice Cream Kiosk (open during school holidays and weekends only)
Open for cold drinks and soft scoop ice creams to enjoy on Tower Meadow!
Good to know:
• We are accepting contactless card payments only.
• Please note that undercover eating areas are very limited.
• Opening hours vary, please check on arrival.
Our catering areas will continue to keep COVID safe measures in place for the safety of our visitors and team members.
Yes, if you wish to bring a picnic we have a number of picnic tables around the site that you can use. Please note we are unable to provide storage facilities, and barbeques are not permitted.
If you start to display symptoms of Coronavirus, or begin a period of self-isolation after you have booked your ticket, we will happily rearrange your visit for an alternative date and time. Email us at firstname.lastname@example.org with your booking confirmation number and your name.
None of our animals are displaying any symptoms of Coronavirus. To date there has been no evidence to suggest that the majority of zoo animals are susceptible to COVID-19.
However, as a precaution, we have been taking additional biosecurity measures with certain animals including big cats and non-human primates as well as some other animals in our care. In some cases, we have moved barriers to increase the distance between animals and visitors.
We are liaising with other zoos to ensure we have the latest information available and will continue to monitor the situation. No animals at Bristol Zoo or Wild Place are showing any evidence of having contracted Coronavirus and our veterinary team will remain vigilant.
We also advise visitors to wear a face covering in some outdoor animal walkthroughs where we feel there may be a risk of contaminating our animals.
Given the ongoing uncertainty caused by Coronavirus, we made the decision to not open Camp Baboon.
We have contacted those who were planning on staying with us, but if you had a booking and have not received our email or have any questions regarding your booking please contact email@example.com.
The support of our friends, donors and funders is vital to realise the vision for Bristol Zoological Society and enable us to fully reach our conservation, sustainability, education and outreach ambitions for the future.
To find out more, please see our BZS appeal page and contribute if you can.
Please email the team on firstname.lastname@example.org with your query and contact details, and we will come back to you as soon as we can.
Thank you for contacting us, but please bear with us as we endeavour to work through these unusual times. We will be in contact as soon as we can, and in the meantime thank you for your patience and understanding.