Frequently Asked Questions
Is anyone able to come along to Leap of Faith?
The course is available to the public and Wild Place Project visitors on weekends and holidays, and daily for booked birthday parties, groups and corporate events.
It is suitable for adults and children age 4 and over.
What else does my Leap of Faith ticket give me access to?
Tickets to Leap of Faith give you access to the ropes course, toilet and cafe. If you want to see the giraffes, wolves, cheetahs and other attractions at the Wild Place Project you have the option to add Wild Place Project tickets to your basket at the checkout.
What should I wear?
No open toed shoes! Trainers or boots are best. Please wear sensible, weather appropriate clothing that you are comfortable in.
Are there any age, height or weight restrictions?
Leap of Faith is open to children aged 4+. 21 stone is the maximum weight we can accommodate. We do not have any height restrictions in place.
What if the weather is bad on the day?
Rest assured that poor weather will not dampen our spirits! Our team will still be able to safely assist you in all activities and make sure you have a fantastic experience, whatever the weather.
Is Leap of Faith safe?
Absolutely! Our fully-trained instructors and state of the art of equipment will ensure that you have a safe but exhilarating time.
Are you open?
We are delighted to announce that Leap of Faith has reopened. We are introducing a new timed ticket system and pre-purchasing tickets
What changes have you made to ensure Leap of Faith is safe?
Together we can ensure everyone has a safe and enjoyable time on Leap of Faith.
To ensure the safety of our visitors and staff, additional measures are in place during your visit. It is essential that you read and fully understand our site rules
which are available on our website, on booking, and on site at Wild Place.
- We are operating a timed ticket system to stagger the arrival time of Leap of Faith customers throughout the day so that we can manage capacity and maintain social distancing.
- We have reduced the number of elements currently available on Leap of Faith to facilitate cleaning and social distancing. We are following Government guidance and best practice.
- All tickets MUST be purchased in advance. You can buy your timed ticket here
- We are also limiting the number of tickets available each day and have put in place a one-way system on the course to aid social distancing.
- We are operating on a completely cashless basis. No cash transactions can take place on site. Tickets for Wild Place and Leap of Faith must be purchased and booked online and in advance.
- You are required to show your booking confirmation number before entering Leap of Faith.
- We have introduced new procedures and precautions, with additional cleaning regimes, equipment cleaning and monitoring.
- Extra hand wash facilities have been installed throughout the park and near Leap of Faith and we ask that you wash your hands, in line with Government guidance, before you use Leap of Faith, and regularly whilst in the park.
- We ask that for your safety, that of other visitors, and our staff and volunteers, that you respect the signage on site and maintain a two-metre distance from others. This is vital to ensure everyone’s health and wellbeing.
- Staff on Leap of Faith wear full-face visors where social distancing cannot be maintained, for example during harnessing, for their protection and yours.
Why have you implemented a one-way route?
As is the case around the park, we have implemented a one-way route around Leap of Faith to ensure that visitors are able to maintain the two-metre social distancing requirements.
It is important that you follow the one-way route around Leap of Faith and the wider park, and when entering and leaving Leap of Faith.
Why do we need to maintain social distancing of 2 metres? I thought the new Government guidance was 1-metre-plus from 4 July 2020?
The Government advice remains to keep 2 metres apart where possible. The 1-metre-plus guidance only refers to when mitigations are in place such as screens. As it is not possible to have mitigations in place throughout the park and Leap of Faith, we are reminding visitors to remain 2 metres apart and maintain social distancing for everyone’s safety.
When are tickets being released?
In line with the ticket release for Wild Place, during the initial phase of reopening, we will be releasing tickets on a rolling basis. We will not be pre-advertising the exact time the ticket slots will be released for sale, so as to help prevent technical issues. We anticipate that demand may be high and we have taken steps to anticipate potentially higher volumes of traffic, but we must also try to reduce the pressure on our website to ensure people are able to successfully organise their visit.
Do Members, Annual Pass Holders and Corporate Members need to book?
Yes, Members and Annual Pass Holders need to book. All tickets MUST be purchased in advance. You can buy your timed ticket here. [link]
What do I do if I can’t remember my membership number?
Please make sure you have the Membership / Annual Pass numbers for all your group before starting to buy your tickets.
If you don’t have the Membership / Annual Pass numbers of those you’re trying to book for, please email us on email@example.com
. To help us process your email quicker please send us the full names of all Members / Annual Pass Holders, and first line of your address. This helps us to find the Membership numbers you need.
We are receiving a high number of email enquiries, and are responding to them as quickly as we can. Thank you for your patience and understanding.
What’s the minimum age?
Anyone from the age of 4 upwards can take part. It’s great fun for adults as well as children.
Can I accompany my child on the course?
Leap of Faith is a great activity to do as a family. Why not buy tickets for the whole family? Alternatively, you are welcome to watch from viewing points next to the course.
How can I buy my tickets?
Tickets must be bought in advance and online for timed sessions, at time of booking tickets for Wild Place or on the day. Tickets are not available from the admission gate, shop or guest services office at Wild Place Project. However, you can use your mobile phone to purchase timed tickets when you are on site. Tickets are subject to availability and advance purchase is recommended to avoid disappointment and to book your preferred timeslot.
Do I need to sign a disclaimer?
When you purchase your ticket online, you must acknowledge that you have read, understood and accepted our Course and Site Rules and disclaimer. These are also displayed by the Leap of Faith course.
When should I arrive for my session?
You should arrive for your session 10 minutes before the start time. If you miss your allocated session time, you will not be able to join in the session and would need to purchase another ticket for a later time.
Is there somewhere to store my belongings?
We have very limited space so we recommend you do not bring belongings on to the course – leave them at home, in your car or with a member of your group who is not participating in the activity. Leap of Faith cannot accept liability for any items, which are lost or damaged.
What activities can I do?
Currently we are offering 2 packages: £10 for 50 minutes of unlimited climbing and the leap of faith including kit up and introduction. Or, £14 for 50 minutes of unlimited climbing, the leap of faith and a go on the giant swing, including kit up and introduction.
Customer numbers have been reduced to 12 per session. Customers are asked to respect the social distancing rules whilst waiting to go on the course, whilst kitting up and during the session. We have installed markers and signage. We have slightly reduced the number of climbing challenges to allow for social distancing on the course. Only one person at a time can go on the giant swing, unless you are in the same social bubble in which case 2 people can go on it at the same time.
How are you protecting customers and staff?
The Government has stated that the risk of cross-contamination of the virus outdoors is very small, and which is why public parks and beaches do not have any special supervision measures in place.
Leap of Faith further reduces any risk by putting in place a number of additional measures including:
- Selling tickets online to avoid the need to touch cash, pens and paper
- Social distancing, signage and markers
- Limiting customer numbers
- Staggered sessions throughout the day
- Extra hand washing and sanitising facilities (available to customers and staff).
Can I wash my hands easily?
You will need to wash or sanitise your hands prior to going on the course. There are washing facilities near the course – by the toilets and at the café. In addition, there will be hand sanitiser available for your use.
What cleaning and hygiene procedures has Leap of Faith put in place?
All our staff have received Covid-19 training and there are strict procedures in place to ensure high-touch areas, including the metal attachment points, are regularly cleaned and harnesses are cleaned and rotated. Staff wear facemasks or visors when in closer proximity, for example when harnessing, clipping in, or when helping customers to come down from the course.
How can I be harnessed up with social distancing rules in place?
Customers will be instructed on how to fit their own harnesses themselves, under the close supervision of our instructors who will keep 2metres away. Parents assist children in putting on the harness, with one parent per child allowed in the kitting up area. Where instructors need to physically adjust the fit of a harness, they wear a full-face visor. A final safety check is carried out by the instructor.
How busy will it be?
Our pre-booking system ensures safely manageable numbers, staggered throughout the day.
Should I wear a facemask and gloves?
Please follow the latest Government advice regards wearing facemasks or gloves.
What happens if we go into lockdown again or if I, or a member of my household, has Covid-19 symptoms?
If you have purchased a ticket for Leap of Faith from 21 July 2020 and we close unexpectedly due to a second or subsequent outbreak of Coronavirus, we will contact you to arrange a new date when we reopen to the public. We will rebook your ticket for a future date within 12 months of reopening or 12 months of purchase.
How do I make a group booking?
All bookings must be made online and for a maximum of 6 people in line with Government legislation.
Is Leap of Faith open for Birthday parties?
From 13 September, we are not offering any birthday party packages in line with Government legislation. You can book for up to and including 6 participants to use the course. Groups of more than 6 are not permitted (please see Government guidelines for full details including exemptions).
What if I have a medical condition?
Please do make our team members aware of any medical conditions and bring any medication or inhalers with you.
Who isn’t able to participate?
We are unable to accommodate pregnant women, anyone with spinal injuries, anyone with a heart complaint, anyone who has recently had surgery or children under the age of four.
Can I book for young children?
These activities are perfect for the whole family from the age of 4 to adults.
Do you accept large groups?
Following Government legislation, we currently cannot accept bookings for more than 6 in a group. Please note that the course is socially distanced and we can accommodate up to 12 individual participants per session.
I'm already a Wild Place member - is my ticket cheaper?
Yes, you can book a members' ticket below. Please note that you will need to present a valid membership ID on the day of your visit.
If I change my mind can I get a refund?
No, payments made to the Wild Place Project are non-refundable. Tickets can, however, be transferred to another person. We may also be able to accommodate a change of time or date, providing we are given at least 72 hours’ notice and have flexibility in our schedule.
What else do I get with my ticket?
Leap of Faith tickets provide access to the adventure course, cafe and toilets. If you would like to explore the Wild Place Project and see the amazing range of animals and exhibits, then you have the option to add these to your basket at a discounted rate at the next stage of the checkout. All activities are suitable for those age 4 and over.
If you have any other questions that are not answered here, please give us a call on 0117 428 5602 or email us on firstname.lastname@example.org