Park Updates

Last updated: 19.01.2021

**IMPORTANT! We are closed to the public on Tuesday 25 January 2022 for the day. We apologise for any inconvenience.**

Please note: our lemur walkthrough is supported by our lovely volunteers so opening times are subject to change. Please check the welcome board on arrival for the latest updates.

Many of the legal restrictions have now been lifted, however we are still asking everyone to act carefully and remain cautious, for the safety of our staff, volunteers and fellow visitors.
  • We advise visitors and Annual Pass holders to continue to pre-book tickets on our website, in advance of your visit. A limited number of tickets are available at timeslots each day.
  • You MUST wear a face covering in Visitor Information and the retail building, in line with Government guidance, unless exempt by law. You are also strongly encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet. We therefore advise visitors to wear a face covering in all indoor spaces (unless exempt). This includes all animal houses, through-ways and toilets.
  • We have removed the one-way route in outside areas, but are advising visitors to follow one-way routes in animal houses where appropriate.
  • As part of the Government Test and Trace initiative, we are encouraging every visitor over the age of 16 to provide their individual contact details. Visitors can either scan the official NHS QR code on arrival or complete a form.
  • You are advised to sanitise or wash your hands regularly throughout the day. Additional facilities are provided throughout.
  • We are asking visitors to pay by card whenever possible, and some areas are operating on a completely cashless basis, this includes our catering outlets.
  • We have enhanced our cleaning regime and cleaning checks, but please let us know if there are any problems.
Please read our site rules and FAQs ahead of your visit.

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