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COVID-19 Closure FAQs

We have temporarily closed Bristol Zoo Gardens & Wild Place Project until further notice. This follows Government advice in response to the spread of coronavirus (COVID-19), and to safeguard the welfare of our visitors, staff and volunteers.
 
Please be assured that our animals will continue to be cared for by our dedicated teams of keepers, vets and other essential staff.
 
As a charity, which relies on our visitors, members, donors and partners, we would like to thank everybody who has shown such generous support for us during this time. We look forward to welcoming you back when we reopen. In the meantime please continue to visit our websites and social media for updates, animal stories and videos.
 
Please read the FAQs below, and if you would like to contact us please email info@bristolzoo.org.uk for Bristol Zoo or info@wildplace.org.uk for Wild Place queries. Our reduced team has been impacted by COVID-19, so please bear with us as we seek to reply to queries as quickly as possible.
 
Unfortunately we are not available by telephone at this time.
 
Thank you to all who have offered their kind support during these difficult times.
 
 

FAQs

 
When will you reopen?
We cannot be certain, but we will be following Government guidance. Please continue to visit our websites and social media for updates, as well as top animal stories and videos.
 
 
What about Members and Annual Pass holders?
Most of our income is derived from visitors and Members, and you play a crucial role in helping us meet the extensive costs of feeding and caring for our animals, as well as our conservation work at home and abroad. Thank you for your ongoing support, particularly at this challenging time. Your continued support is more vital to us now than ever. 
 
I’m a Bristol Zoo Member, what does the closure mean for my Membership?
We’ve emailed all our Members to let you know how you can extend your existing Membership by one month for free. Existing Direct Debits will continue. To claim your one month extension, please use the dedicated email address and follow the instructions provided in your email.
 
I’m an Annual Pass holder at Wild Place, what does the closure mean for me?
We’ve emailed our Annual Pass holders to let you know how you can extend your existing Annual Pass by one month for free. To claim your one month extension, please use the dedicated email address and follow the instructions provided in your email.
 
I’m a Dual Member of Bristol Zoo and Wild Place Project, what does the closure mean for my membership?
We’ve contacted all Dual Members to let you know how you can extend your existing Membership by one month for free. To claim your one month extension, please use the dedicated email address and follow the instructions provided in your email.
 
Can I still buy a Membership or gift Membership even though you are closed?
Yes, but please be aware that memberships are valid for 12 months from purchase and will not be extended.
 
How will you update me on what’s happening at the Zoo/Wild Place? 
As well as our regular e-newsletters, we’ll be sharing latest news, top animal stories and videos on our website and through social media.
 
What is the BZS Appeal?
Many of our supporters have been in touch asking how they can help Bristol Zoological Society to ensure our Zoos continue to thrive. In response, we’ve launching the BZS Appeal. Most of our income is derived from visitors and without them we urgently need to plan to secure alternative sources of income.
We understand that these are difficult times and your priorities remain closer to home. But, if you are able to donate, please do, and let others know of the BZS Appeal. This is hugely appreciated.
 
What will happen to the animals while you are closed?
Our dedicated teams of keepers, vets and other essential staff are ensuring our animals continue to receive the best possible care.
 
Can Zoo animals catch COVID-19?
None of our animals are displaying any symptoms of coronavirus. To date there has been no evidence to suggest that the majority of zoo animals are susceptible to COVID-19.
 
However, as a precaution, we have been taking additional biosecurity measures. This follows reports of a tiger at the Bronx Zoo in New York City testing positive.
 
We are liaising with other zoos to ensure we have the latest information available and continue to monitor the situation closely. 
 
Can I help in any way? Volunteer to feed the animals for example?
We have been overwhelmed by the kindness shown by our supporters. However, following Government recommendations we’ve suspended our volunteer programme and are limiting the number of people on site.
 
Is there another way I can support?
You can support us by buying a gift memberships, gift voucher or adoption. You can also contribute by donating to our Appeal. All support is appreciated – more than ever before.
 
What do I do about my booking for Camp Baboon/ The Lodge?
We have contacted all those who have booked a stay at Camp Baboon at Wild Place Project, and The Lodge at Bristol Zoo Gardens during 2020. If you have booked for a date in 2020 and haven’t received our email, please contact bookingsteam@bristolzoo.org.uk.

 
I have bought a ticket for a time you will be closed, so what should I do?
Tickets are valid for a year from date of purchase, and you’ll be able to visit when we reopen. Please continue to check our website for more information, including our terms and conditions, and latest updates.
 
I booked a ticket for ZooRopia at Bristol Zoo, how can I rearrange?
ZooRopia tickets are valid for a year from date of purchase, so you will be able to redeem them when we reopen.
 
I booked a ticket for Leap of Faith at Wild Place, how can I rearrange?
We are contacting all who have booked Leap of Faith upto 30 June 2020. Once we reopen we will be in touch to offer alternative dates and times.
 
What will happen to my booked Animal Experience?
We have contacted all customers to postpone experiences, which were due to take place before 30 June 2020.  Once we reopen we will be in touch to offer alternative dates.
 
What will happen to my Animal Adoption?
Animal adoptions are a great way to directly support our animals and our conservation work. Your adoption will remain active during this time to support our animals. Please check our website and social media for latest animal stories and videos.
 
I have a further query, how do I get in contact?
Please email the team on info@wildplace.org.uk with your query and contact details, and we will come back to you as soon as we can. Unfortunately we are not available by telephone at this time due to reduced staffing levels in line with Government guidance.
 
I have sent an email but haven’t yet received a reply
Thank you for contacting us, but please bear with us as we endeavour to work through these unprecedented times with a reduced team. We will be in contact as soon as we can, and in the meantime thank you for your patience and understanding.
 
Thank you for your support
Your continued support is more vital to us now than ever – as a charity we rely on the income from our visitors and guests to care for the animals in our collection and to continue our valuable conservation work in the UK and overseas.  
 
We look forward to welcoming you back when we reopen.
 
 
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