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COVID-19 Closure FAQs

In line with Government Guidance, due to the second national lockdown, we have closed our doors to visitors from closing time on Wednesday 4 November.

We understand that this closure may have interrupted plans for many of our members, visitors and supporters, and we will be in touch very soon with our Members, Annual Pass Holders and those that have booked tickets.

Please be assured that our keepers and vet teams will continue working hard behind the scenes, to provide the high standard of care that our animals are used to.

Bristol Zoological Society, which operates Bristol Zoo Gardens and Wild Place Project, is a conservation and education charity and relies on the generous support of the public not only to fund its important work at Wild Place Project and Bristol Zoo Gardens, but also its vital conservation and research projects spanning four continents.

Earlier this year, we launched a fundraising appeal to ensure the future of our work ‘saving wildlife together’. Faced with a second closure, the BZS Appeal is now more important than ever. To find out more, or if you can help by making a donation, please visit our appeal page.

Thank you for your support and understanding and please keep checking the Wild Place and Bristol Zoo websites and social media channels for updates.

Please read the FAQs below, and if you would like to contact us please email info@bristolzoo.org.uk for Bristol Zoo or info@wildplace.org.uk for Wild Place queries. We anticipate that we will receive a high volume of enquiries over the coming days and so please bear with us and we will reply as soon as possible. Unfortunately we are not available by telephone at this time.

Thank you to all who have offered their kind support during these difficult times.

When will you reopen?

We cannot be certain, but we will be following Government guidance. Please continue to visit our websites and social media for updates, as well as top animal stories and videos.

What about Dual Members, Members and Annual Pass holders?

Most of our income is derived from visitors, Annual Pass Holders and Members, and you play a crucial role in helping us meet the extensive costs of feeding and caring for our animals, as well as our conservation work at home and overseas. Thank you for your ongoing support, particularly at this challenging time. Your continued support is more vital to us now than ever. 

We will be in touch with our Members and Annual Pass Holders directly in due course. In the meantime, please be aware that existing Direct Debits will continue. 

Can I still buy a Membership or Gift Membership even though you are closed?

Yes, but please be aware that memberships are valid for 12 months from purchase and will not be extended.

How will you update me on what’s happening at Wild Place?

As well as our regular e-newsletters, we’ll be sharing latest news, top animal stories and videos on our website and through social media. 

What is the BZS Appeal?

During our first closure many of our supporters, Members and Annual Pass Holders asked how else they could help during these challenging times. In response we launched a fundraising appeal called the BZS Appeal. Most of our income is derived from visitors and without them we urgently need to plan to secure alternative sources of income.

We understand that these are difficult times and your priorities remain closer to home. But, if you are able to donate, please do, and let others know of the BZS Appeal. This is hugely appreciated. Visit our Virgin Giving page here.

What will happen to the animals while you are closed?

Our dedicated teams of keepers, vets and other essential staff are ensuring our animals continue to receive the best possible care.

Can Zoo animals catch COVID-19?

None of our animals are displaying any symptoms of Coronavirus. To date there has been no evidence to suggest that the majority of zoo animals are susceptible to COVID-19.

However, as a precaution, we have been taking additional biosecurity measures with certain animals including big cats and non-human primates as well as some other animals in our care.

We are liaising with other zoos to ensure we have the latest information available and will continue to monitor the situation. No animals at Bristol Zoo or Wild Place are showing any evidence of having contracted Coronavirus and our veterinary team will remain vigilant.

Is there another way I can support?

You can support us by buying a gift membership, gift voucher or animal adoption. You can also contribute by donating to our Appeal. All support is appreciated – more than ever before.

What do I do about my booking for Camp Baboon?

We have contacted all those who have booked our wildlife overnight experience at Camp Baboon. If you haven’t received our email, please contact info@wildplace.org.uk.

I have bought a ticket for a time you will be closed, so what should I do?

We will contact all visitors who have pre-booked tickets from Thursday 5 November with more information.

We understand that this closure will have interrupted your plans and we would like to offer our sincere apologies. We were truly looking forward to welcoming you to Wild Place and we will be in touch once we are able to confirm a reopening date.

In the meantime, please be reassured that if you have purchased tickets for our closed period, you will be able to rebook your ticket for a future date within 12 months of purchase.

I booked a ticket for Leap of Faith at Wild Place Project, how can I rearrange?

We will contact all visitors who have pre-booked tickets from Thursday 5 November with more information. 

 

What will happen to my booked Animal Experience?

We have contacted all customers to postpone Experiences, which were due to take place. We will stay in touch and let you know more, as soon as possible.

What will happen to my Animal Adoption?

Animal adoptions are a great way to directly support our animals and our conservation work. Your adoption will remain active during this time to support our animals. Please check our website and social media for latest animal stories and videos. 

I have a further query, how do I get in contact?

Please email the team on info@wildplace.org.uk with your query and contact details, and we will come back to you as soon as we can. Unfortunately we are not available by telephone at this time.

I have sent an email but haven’t yet received a reply

Thank you for contacting us, but please bear with us as we endeavour to work through these unprecedented times. We will be in contact as soon as we can, and in the meantime thank you for your patience and understanding.

Thank you for your support

Your continued support is more vital to us now than ever – as a charity we rely on the income from our visitors and guests to care for the animals in our collection and to continue our valuable conservation work in the UK and overseas.  

We look forward to welcoming you back when we reopen.

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