Accessibility and Facilities
Here at Wild Place Project we have tried to keep our paths and woodland walks as natural as possible. Some areas may not be accessible to wheelchairs and buggys. We recommend that guests who are registered disabled visit our Guest Information Point to see how we can maximise your visit.
View our Access Statement.
Please note: To ensure the safety of our visitors and staff, additional measures will now be in place during your visit, including the closure of some areas of the site. Please check our updates page before visiting.
Facilities at Wild Place Project
Please note that our Guest Information is open daily from 10:00am - 3:30pm.
Hot and cold drinks, sandwiches and pastries including cakes are available in our Courtyard Café.
Shop for gifts and souvenirs.
As Wild Place Project is based on a site rich in natural beauty please be aware that paths can be loose and uneven, so wear sensible footwear - we would recommend walking boots or wellies during or following wet weather, and advise against wearing flip flops etc. Unfortunately, this means that some parts of Wild Place Project are unsuitable for wheelchair users.
We do not allow scooters, skateboards, bicycles, ball games (with the exception of the Tower Meadow), roller skates or barbecues on site.
- Coach parking spaces are strictly limited, and must be pre-booked. They will be allocated on a first come, first served basis.
Toilets can be found in the Fun Fort, in the Walled Garden, and at the exit to Bear Wood. Disabled toilets and baby change facilities are located in the Fun Fort and at the exit to Bear Wood.
- There are picnic benches around site including in the Walled Garden and by Gelada Rocks. In dry weather the Tower Meadow is the perfect place to lay out a picnic blanket.
- Parking is free of charge but we advise arriving early during peak periods to avoid disappointment. Unfortunately, we cannot allow any pets into Wild Place Project under any circumstances, nor can they be left in cars.
Assistance dogs registered with the following accredited organisations are welcome to visit Wild Place when accompanied by and under the control of their owners.
- Canine Partners
- Dog AID
- Dogs for Good
- Guide Dogs
- Hearing Dogs for Deaf People
- Medical Detection Dogs
- Support Dogs
- The Seeing Dogs Alliance
These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee such standards, to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements, and this is why we do not permit access to animals not registered with one of the above organisations.
Assistance dogs will be required to wear an identifying harness, jacket or lead slip at all times whilst on the premises. Please be aware entrance for a dog will be refused if identification cannot be provided.
Please note there are certain areas where assistance dogs may not enter. A guide map showing these areas will be issued on arrival. You can also download the guide map here.
Access to all animal walkthrough exhibits is not permitted due to biosecurity regulations.
Access is restricted near to the enclosures of species where the sight of dogs has been known to cause distress to the animals.
On arrival, owners will be asked to complete a disclaimer to verify the health of their assistance dog, acknowledge they have received and understand the map indicating the areas where assistance dogs may not enter, and agree to keep their assistance dog under close control. A link to this disclaimer is included below. This disclaimer is available in large print on request.
We regret we are unable to allow assistance dogs on site unless fully trained. This policy was written with reference to the BIAZA document ‘Biosecurity Advice for Permitting Assistance Dogs Entry into Zoos and Aquariums’ (January 2015).
If you have any queries regarding any of the above, please get in touch by calling 0117 428 5602 or emailing firstname.lastname@example.org.
Assistance Dog Disclaimer
We have developed a visual story to support children with autistic spectrum conditions, to help them prepare them for their visit, and to introduce them to some of the experiences they might have while they are visiting. Click here to download the story.
We have some fantastic woodland and grassland areas but if you are visiting in the spring, summer or autumn, it’s important to be aware of insects and ticks.
Download a map of Wild Place Project.
Wear long-sleeved shirts and trousers when walking through tall vegetation.
Light fabrics are useful, as it is easier to see insects against a pale background.
Inspect skin frequently and make sure that children's heads and necks are properly checked. At the end of the day, check again, especially in skin folds.
Check that insects are not brought home on clothes.
If you get bitten, treat with care.
If you think you may have been bitten, please visit Guest Information for assistance.